Everything you need to know about how your personal information is collected, stored, and accessed on Casono — explained in plain English. We believe knowing what happens with your data is your fundamental right.
This Privacy Policy applies to all users of the Casono platform. By using the casono.xyz website or creating an account, you are considered to have accepted this policy. If you have any objections, we recommend refraining from using the platform.
Casono ("we", "us", "our") provides online gaming services through the casono.xyz website. This Privacy Policy explains what information we collect, why we collect it, how it is stored, and what rights you have.
Casono adheres to international data protection standards. Our data processing practices align with GDPR guidelines and applicable local laws. We take particular care to protect the personal information of users in Bangladesh.
Casono collects two types of information — what you provide directly and what is gathered automatically as you use the platform.
| Data Type | Example | Method of Collection |
|---|---|---|
| Identity-Related | Name, date of birth, NID number | Registration Form / KYC |
| Contact | Mobile number, email address | Registration Form |
| Financial | BKash/Nagad number, transaction history | During payment processing |
| KYC Documents | NID/passport photo, selfie | Verification Portal |
| Usage Data | Game history, betting records, session duration | Automatically |
| Device Information | IP address, browser, operating system | Automatically |
| Support Contact | Chat messages, emails, complaint details | Through direct contact |
Casono collects data only for specific reasons. Each reason is clearly outlined below.
Your consent is obtained for marketing communications — such as messages about new promotions or offers. You can withdraw this consent at any time.
Casono does not share your information with third parties — except in a limited number of strictly necessary situations.
Before sharing any data with third parties, a Data Processing Agreement (DPA) must be signed. They are not permitted to use your information for their own purposes.
Your data on Casono is stored in secure data centers. All servers are encrypted and undergo regular security audits.
In the event of a data breach (such as unauthorized access), affected users will be notified within 72 hours and the necessary protective measures will be taken.
Casono uses cookies and similar technologies. These are stored as small files in your browser and help improve platform performance.
You can turn off non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.
You have several rights over your personal data at Casono, all of which can be exercised free of charge.
Casono uses certain third-party services that operate under their own privacy policies.
Casono is not responsible for the privacy practices of these third parties, but ensuring that all partners maintain appropriate standards is our responsibility.
Casono's services are intended for users aged 18 and above only. We do not knowingly collect information from minors.
Casono may update this Privacy Policy when necessary. For significant changes, you will be notified via your registered mobile number or email.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:
Concerns about personal data security in the digital age are completely understandable. On an online gaming platform where financial information is also involved, privacy becomes an even more pressing matter. When you register on Casono — your mobile number, name, date of birth — these aren't just database entries to us. They are part of your identity, and that is exactly why protecting them is our responsibility.
Many platforms write privacy policies simply to meet legal requirements — wrapped in complex language designed to make users consent without ever really reading them. Casono takes a different approach. We want you to know where your data goes, why it goes there, and how you can stop it if you choose to.
Many people have reservations about KYC verification. Submitting a photo of your national ID can feel uncomfortable. But the reality is — this verification is there to protect you. If someone tries to open an account using your name or mobile number, it cannot be completed without KYC. Your ID information is stored on encrypted servers and cannot be viewed by anyone — only a record is kept once the verification process is complete.
Casono collects data on which games you play most, how long you play, and when you're most active. But this is not covert surveillance. This data serves two purposes: responsible gaming monitoring — if a player's behavior shows signs of addiction, the support team can reach out to offer help; and platform improvement — knowing which games are popular helps us add more of what players enjoy.
Your device's IP address and browser information are collected primarily for security purposes. If a login attempt is detected on the same account from a different country, it is flagged as suspicious activity and you are notified immediately. This is part of keeping your account safe.
Casono never shares your data with third parties for advertising purposes. Any promotional messages you receive from Casono are sent through our own internal system — no outside company has access to your number. If you'd like to stop receiving these messages, you can easily opt out through your account settings or by contacting support.
Casono has a dedicated security team that monitors our systems every day. Any unusual activity — such as multiple failed login attempts or suspicious transactions — is automatically detected and blocked.
Read the Terms & ConditionsSteps We Take to Protect Your Information
Two important questions we often get asked
Your information is safe with Casono — enjoy with confidence
For privacy-related enquiries: support@casono.xyz